Legal

Privacy Policy

Effective date: January 1, 2026 — Last updated: January 1, 2026

1. Introduction

This Privacy Policy explains how LiveDocHub, Inc. ("LiveDocHub", "we", "our", or "us") collects, uses, discloses, and protects information about you when you access or use our website, platform, and services (collectively, the "Services"). By using the Services you agree to the practices described in this policy.

2. Information We Collect

We collect information about you in several ways:

  • Account Information: When you create a LiveDocHub account, we collect your email address, name, password (hashed), organization name, and profile preferences.
  • Document Content: We store and process any documents, files, annotations, comments, and metadata you upload or create within the platform. This content remains your property and is encrypted at rest.
  • Usage Data: We automatically collect information about how you interact with our Services, including login timestamps, feature usage patterns, API calls, error logs, and session duration.
  • Device Information: We collect information about the device you use to access LiveDocHub, including IP address, browser type, operating system, and device identifiers.
  • Communication Data: If you contact our support team or subscribe to our newsletter, we collect your communication content and contact preferences.
  • Payment Information: Billing and payment data is processed securely by our payment processors (Stripe). We do not store full credit card information.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services and customer support
  • Authenticate your account and ensure security
  • Process transactions and send related information
  • Comply with legal obligations and enforce our agreements
  • Communicate about service updates, security alerts, and policy changes
  • Analyze usage patterns to understand how you use our platform and inform product development
  • Detect, prevent, and address technical issues and fraud

4. Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

  • With Your Consent: We share information when you explicitly authorize us to do so.
  • Service Providers: We share information with third-party vendors who help us deliver our Services (hosting providers, payment processors, analytics platforms). All vendors are bound by confidentiality agreements.
  • Legal Requirements: We may disclose information when required by law, court order, or government request, provided we notify you unless prohibited.
  • Business Transfers: In the event of merger, acquisition, or bankruptcy, your information may be transferred as part of the business transaction.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. You may request deletion of your account and associated data at any time by contacting [email protected]. We will delete your information within 30 days, except where retention is required by law or for legitimate business purposes (such as dispute resolution or financial records).

6. Security

We implement comprehensive security measures to protect your information, including AES-256 encryption, secure HTTPS transmission, regular penetration testing, and strict access controls. However, no online transmission is completely secure. We encourage you to use strong passwords and enable two-factor authentication on your account. We are SOC 2 Type II certified and regularly audit our security practices.

7. International Transfers

LiveDocHub is based in the United States. Your information may be transferred to, stored in, and processed in the United States or other countries where we maintain operations. If you are located outside the United States, your use of our Services constitutes your consent to this transfer. For European Union residents, we rely on Standard Contractual Clauses to ensure adequate protection of your data. You may request our complete Data Processing Agreement (DPA) at [email protected].

8. Your Rights

Depending on your location, you may have the following rights:

  • GDPR (EU/UK): Right of access, rectification, erasure, restriction, portability, and objection. To exercise these rights, contact [email protected].
  • CCPA (California): Right to know, delete, and opt-out of sale/sharing of personal information. California residents may submit requests via your account settings or by emailing [email protected].
  • General: You may request information about what data we hold, update inaccurate information, withdraw consent to data processing, or request a copy of your data in a portable format.

9. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information immediately and notify the parent or guardian. For children between 13 and 18, parental consent may be required under applicable law.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, maintain session security, and understand platform usage. See our Cookie Policy for details on the types of cookies we use and your choices regarding cookie consent.

11. Third-Party Links and Services

Our Services may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

12. Changes to This Policy

We may update this Privacy Policy at any time. Material changes will be communicated via email or a prominent notice on our website. Your continued use of the Services following publication of updates constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • LiveDocHub, Inc.
  • 123 Market St, San Francisco, CA 94103
  • Phone: +1-415-555-0137
  • Email: [email protected]